Refund & Cancellation

This policy sets out when registration fees can be refunded, transferred or credited, and how to request a refund.

1. Overview

This policy explains how cancellations, refunds and transfers work for event registrations and other purchases made with Kinetix Bharat ("Kinetix", "we", "us"). Specific events may publish additional terms on their registration page; where they differ, the event-specific terms apply. This policy forms part of our Terms & Conditions.

2. Cancellation by participant

• Event registration fees are generally non-refundable once a registration is confirmed, as costs for planning, permits, timing, medals and logistics are committed in advance.
• Where an event offers a cancellation window, it will be stated on the registration page along with any applicable deductions.
• If you cannot attend, you will not be entitled to a refund, credit or event kit unless the event's terms state otherwise.

3. Transfers and category changes

• Registrations are personal and cannot be transferred to another person unless the event expressly allows transfers within a stated deadline.
• Where permitted, changes of category or distance are subject to availability and may carry a fee or require payment of any fee difference. No refund is given for moving to a lower-priced category.
• Deferral of a registration to a future edition is available only where the event's terms offer it.

4. Cancellation or postponement by Kinetix

• If we cancel an event for reasons within our control, you will receive a full refund of the registration fee paid, or, at your choice, a credit towards a future Kinetix event.
• If we postpone an event, your registration will automatically move to the new date. If you cannot attend on the new date, you may request a refund or credit within the window we announce.
• Changes to route, schedule, venue or format made for safety or operational reasons do not entitle participants to a refund.

5. Force majeure

If an event is cancelled, shortened or postponed due to circumstances beyond our reasonable control, such as extreme weather, natural disasters, public health emergencies, civil unrest or instructions from government authorities, we will try to offer a transfer to a future date or a credit. A full refund may not be possible where costs have already been incurred, but we will communicate any partial refund or credit offered clearly to all registered participants.

6. Failed, duplicate or excess payments

If your account was charged but your registration was not confirmed, or you were charged more than once for the same registration, the excess amount will be refunded in full. Please email us with your transaction reference so that we can verify and process it promptly.

7. Memberships and future products

Kinetix memberships (to be offered through the Kinetix app, coming soon) and any merchandise will be covered by the refund terms published at the time of purchase.

8. How to request a refund

Email info@kinetixbharat.com with the subject line "Refund request" and include:

• Your full name and the email or phone number used to register.
• The event name and your registration or bib number.
• The payment transaction reference, and the reason for your request.

9. Refund processing

Approved refunds are credited to the original payment method. We initiate approved refunds within 7 working days of approval. The time for the amount to reflect in your account depends on your bank or payment provider and is usually 5 to 10 working days after that. Payment gateway or convenience charges may be non-refundable unless the refund is due to a failed or duplicate payment, or a cancellation by Kinetix.